Services | IT Success

Our Services

Software as a Service

We excel in providing Software as a Service (SaaS) solutions.

Our SaaS model:
- Ensures seamless accessibility to cutting-edge software on a monthly subscription basis.
- Eliminates the hassle of manual upgrades.
Clients benefit from:
- Continuous updates and access to the latest releases.
- Weekly upgrades for the most up-to-date features and functionalities.
Our comprehensive support services cover:
- Licensing and Installation.
- Technical Support and Training.
- Streamlining the entire process for clients.
Our user-friendly online platform:
- Simplifies licensing management.
- Serves as a centralized hub for all software-related needs.
Security is a top priority:
- We keep pace with evolving threats.
- Promptly patch vulnerabilities to safeguard client data and operations.
With our SaaS offerings:
- We provide superior software solutions.
- Deliver an unparalleled experience tailored to meet modern business needs.

Customer Service/Accessibility

At IT Success, we provide unparalleled customer service and accessibility.

Our comprehensive support includes:
- Hardware fixes and replacements.
- Assistance with unintentional errors at endpoint and configuring new users.
- Handling all purchasing needs, from smartphones to tablets.
We offer 24/7 cybersecurity protection to prioritize client security.
Our services extend to:
- Replacing computers and servers.
- Redesigning infrastructure as needed.
- CTO partnerships and assistance.
We ensure personal support by:
- Being reachable through multiple channels: main number, email, phone calls, and texts.
Quick response times guarantee clients receive assistance whenever they need it.
Our dedication establishes us as a trusted partner in IT solutions.

Continuous Maintenance

Proactive Approach:
- Constant monitoring of the system.
- Implementation of essential updates such as Microsoft security patches, service packs, and firmware releases.
Preventive Measures:
- Proactive steps taken to safeguard systems.
- Regular checks on resource usage like CPU to optimize performance.
Comprehensive Maintenance:
- Ensuring seamless functionality of all business applications.
- Verifying antivirus software and inspecting web browsers for security.
Data Integrity and Security:
- Meticulous auditing of folder and file permissions.
- Maintaining data integrity and security.
Equipment Inventory:
- Taking inventory of clients' equipment.
- Ensuring a clear understanding of technological assets.
- Creating network topology diagrams
Commitment to Continuous Maintenance:
- Ensuring smooth operation of clients' IT infrastructure.
- Providing peace of mind and enabling clients to focus on core business activities.

Email Administration

Comprehensive Spam Filtering:
- Goes beyond identifying and blocking spam emails.
- Proactively prevents unwanted emails, including suspicious or phishing content.
- Mitigates the risk of email-based threats while maximizing productivity and security.
Sophisticated Filtering Algorithms:
- Analyzes email content and metadata to effectively identify and block unnecessary emails.
- Utilizes blacklisting and whitelisting features to control email sources.
User Management and Configuration:
- License procurement for Microsoft 365 and G-Suite.
- Employee account creation and configuration.
- Multi-factor authentication set-up and training.
- 5-7 year email retention and litigation hold.

Cybersecurity

Comprehensive Cybersecurity Approach:
- Ensures 24/7 security coverage across the entire system, including servers, computers, and router firewalls.
- Using a complex cybersecurity stack of solutions, we're able to meet any compliance necessary for any industry.
Advanced Threat Detection and Isolation:
- Provides Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR) services.
- Utilizes advanced technologies to identify and isolate any threats that breach clients' defenses.
AI-Powered Security Solutions:
- Stays ahead of emerging threats by leveraging AI technology for security.
- Constantly monitors and adapts to provide the best possible protection.
Industry-Leading Products and Support:
- Works with products like SentinelOne for real-time protection.
- Offers on-site support as needed, ensuring clients have access to expert cybersecurity assistance.
Peace of Mind with IT Success:
- Clients can trust that their digital assets are safeguarded with the most advanced and effective cybersecurity measures available.

Proactive Monitoring and Management

Ensure preemptive issue resolution for optimal IT performance through proactive monitoring and management.

Remote Employee Configuration and Monitoring

Facilitate seamless connectivity and productivity with enhanced security for remote employees.

Security Assessment and Training

Strengthen organizational defenses and ensure staff awareness of cybersecurity best practices through security assessment and training.

Backup and Disaster Recovery

Safeguard critical data with a service that ensures swift restoration in emergencies.

Managed Antivirus and Malware Protection

Proactive security solutions safeguarding your digital assets against viruses and malicious software, expertly managed for peace of mind.

Help Desk Access

Provide timely support for resolving IT queries and issues through help desk access.

Remote Setup and Monitoring

Maintain IT systems efficiently and securely from a distance with remote setup and monitoring.

Network Management

Optimize network infrastructure for reliability, scalability, and security with network management.

Subscription Plans

Quarterly Maintainance

Quarterly in-office visit
On-site and off-site services
Download and install security patches
Firmware Upgrades
Driver Updates
System reboots after business hours
Basic hardware checks
NTFS permission audit
Antivirus definition updates

Yearly Maintenance

Monthly visit for 12 months
Complete cybersecurity bundle included: real time antivirus protection, EDR, MDR (optional), web filtering, email spam filtering, etc.
Modification/redesign of Network Topology
Modification/redesign of backup and disaster recovery strategy
24/7 monitoring and support
On-going recommendations to streamline business solutions

Mo Chowdhury

"I've been relying on IT Success for my business's IT needs, and they've been nothing short of amazing. From the get-go, they understood exactly what my business required and tailored their solutions to fit perfectly. What sets them apart is their proactive approach – they're always one step ahead, ensuring my systems run smoothly without any hiccups. What I love most about IT Success is their genuine care and dedication. They're not just another service provider; they're like an extension of my team, always ready to help with any issue, big or small. Their support is unmatched, and their response time is lightning-fast – I never have to worry about downtime affecting my business. If you're looking for IT support that's not only top-notch but also personal and caring, IT Success is the way to go, I couldn't be happier with their service."